FAQs

We ship from our partnered warehouses & factories located in Asia.

We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Yes, Hera Fit is a brand that delivers globally.

To track your order, visit our Track Your Order Page.

You can cancel your order if you do so before it has been collected by the shipping carrier. We do try and get our orders out quick, so we ask you let us know straight away. Unfortunately, once orders have been shipped they can’t be cancelled.

Once your order is placed, it will be shipped within 7 - 14 working
days. You will receive a shipment notification email with a tracking
number as soon as your package ships.

We offer any-reason returns for 30 days from purchase. Terms and conditions apply. Please see our Return Policy here.

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then please contact us, and we’ll check how we can give you a refund.

We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

If you have any other questions not answered here, please contact us!