Refund policy
Return Policy
Last Updated: January 15, 2024
At Herafit, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your product, we offer a 30-Day Money Back Guarantee on unused and unopened products. Please read our Return Policy carefully to understand the return process.
30-Day Money Back Guarantee
We are confident in the quality of our products and offer a 30-Day Money Back Guarantee for unused and unopened products. If you are not completely satisfied with your purchase, you may return the product within 30 days of the original purchase date for a refund.
Return Process
To initiate a return, please follow these steps:
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Contact Us: Send an email through our contact page with your request to return the product. Please include your order number and a brief explanation of the reason for the return.
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Return Authorization: Once we receive your return request, we will provide you with a Return Merchandise Authorization (RMA) number. Please include this RMA number with your return package.
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Pack and Ship: Carefully package the unused and unopened product along with the RMA number. Ensure that the product is securely packed to prevent damage during transit. The return shipping with tracking must be paid for by the customer.
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Tracking Information: Email the tracking information for the return package to the email we used to email you before. This will help us monitor the return and ensure a smooth refund process.
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Refund: Once the returned product is received and inspected, we will process your refund for the unused or unopened product. The refund will be issued to the original payment method used for the purchase.
Important Notes
- The 30-day Money Back Guarantee is valid for unused and unopened products only.
- The customer is responsible for the cost of return shipping, including tracking.
- The refund will be issued for the product's purchase price, excluding the cost of return shipping.
- Refunds may take several business days to process, depending on your financial institution.
Contact Us
If you have any questions or need further assistance regarding our Return Policy, please contact us here.
Thank you for choosing Herafit, and we appreciate your trust in our products.